Terms & Conditions

FrontierLayer is a digital product studio that helps individuals, businesses, and organizations build digital assets according to agreed project needs.

Our services may include business websites, company profiles, landing pages, mobile applications, Web3 products, AI-enabled systems, third-party integrations, and other custom digital work agreed in writing.

Information on this website is general and may change at any time. Service details, pricing, timelines, and final deliverables are defined through a proposal, invoice, or separate written agreement.

You are considered to have accepted these terms when you use the FrontierLayer website, contact us through email or WhatsApp, approve a proposal, or make payment for a service.

If you act on behalf of a company, organization, or another party, you confirm that you have authority to represent that party in project communications and agreements.

By using this website or our services, you represent that:

• You are legally capable of entering into an agreement, or you represent a valid legal entity.
• The information you provide to FrontierLayer is accurate, complete, and not misleading.
• You will not use our services for unlawful, harmful, abusive, or fraudulent purposes.
• You understand that FrontierLayer may refuse, suspend, or terminate services if these terms are violated.

This website is provided to share information about our services, portfolio, legal pages, and inquiry channels. You agree to use it only for lawful and reasonable purposes.

• You may not interfere with the security, performance, or availability of the website.
• You may not attempt to access non-public systems, servers, data, or infrastructure.
• You may not use the website for spam, fraud, excessive scraping, automated abuse, or unlawful activities.

You may not use FrontierLayer's website or services in a way that may harm FrontierLayer, other clients, users, or third parties.

• Submitting false or misleading information, or using another party's identity without permission.
• Providing content that infringes copyright, trademark, privacy, or other third-party rights.
• Requesting digital products for fraud, phishing, illegal gambling, malware distribution, unlawful explicit content, hate speech, or other illegal activity.
• Copying, reselling, or exploiting FrontierLayer website materials without written permission.
• Using FrontierLayer proposals, strategy, communication, or internal documents for unauthorized purposes.

An initial inquiry or consultation does not automatically mean a project is accepted or scheduled. FrontierLayer may request additional information before providing an estimate or proposal.

A proposal applies only to the scope, estimated cost, timeline, and deliverables stated in that proposal. Requests outside the proposal may be treated as additional work.

FrontierLayer may decline a project if the requested scope, content, legal risk, deadline, or required capacity does not align with our standards or availability.

Payment terms follow the approved proposal or invoice. Unless otherwise agreed, projects may use a 50% upfront payment and 50% final payment after completion, or 100% upfront payment before work begins.

Payment is considered valid once funds are received and can be confirmed by FrontierLayer. Transfer fees, taxes, administrative fees, or third-party service fees are the client's responsibility when applicable.

• FrontierLayer may pause work if due payments have not been received.
• Final delivery, production access, or specific files may be withheld until payment obligations are completed.
• Proposal prices apply for the validity period stated in the proposal. If no period is stated, estimates may be updated when scope, timeline, or third-party costs change.

A project begins after the brief is approved in writing and the initial payment is received by FrontierLayer.

The client is responsible for providing materials, access, decisions, and feedback within a reasonable time. Delays from the client side may shift the project schedule without being considered a FrontierLayer delay.

• Important decisions, approvals, revisions, and changes should be communicated in writing through WhatsApp or email.
• If multiple decision makers are involved, the client is responsible for aligning internal direction before sending feedback to FrontierLayer.
• FrontierLayer is not responsible for delays caused by unavailable materials, missing access, or late approvals.

Each project includes up to 3 revision rounds within 1 week after the relevant work is delivered, unless a proposal states otherwise. Revisions submitted after that period or beyond the agreed amount may be treated as additional work.

Covered revisions generally include text, image, color, spacing, or minor corrections that do not change the approved concept, structure, logic, integrations, or major features.

• Changing an approved design concept may be treated as a major revision and may require additional fees.
• Adding pages, features, integrations, platforms, or new deliverables is outside the initial scope unless already included in the proposal.
• Changes to business goals, references, or priorities during the project may affect cost and timeline.

FrontierLayer provides a 14-day bug-fix warranty after project handover. This warranty applies only to technical bugs caused by FrontierLayer's work and does not apply to changes made by the client or third parties after handover.

• Covered issues may include broken functionality, pages that fail to render, forms that do not work, or implementation details that do not match the agreed scope.
• Excluded issues include new feature requests, design changes, damage caused by third-party modification, and disruption from third-party services.
• Bug reports must be submitted in writing through WhatsApp or email with a clear description and screenshots where possible.

Clients may provide text, photos, logos, product information, credentials, and other materials required for the project. If certain assets are unavailable, FrontierLayer may help source suitable alternatives when agreed.

• Client-provided materials must belong to the client or be used with valid permission.
• The client is responsible for copyright, trademark, privacy, or other claims arising from materials they provide.
• Late delivery of materials may shift the project timeline.

FrontierLayer may reject materials involving illegal content, fraud, hate speech, rights violations, or content likely to harm others.

All content on the FrontierLayer website, including text, design, layout, logo, visuals, code, components, documentation, process material, proposals, and presentation materials, belongs to FrontierLayer or is used under valid license.

You may not copy, distribute, modify, resell, or use FrontierLayer materials for commercial purposes without written permission.

Project ownership and technical access depend on the delivery model agreed before work begins.

Managed Delivery

The client receives a ready-to-use digital product. Domain, hosting, server, deployment, or source code may be managed by FrontierLayer depending on the proposal.

Full Ownership

The client receives agreed project assets after full payment is received, which may include domain access, hosting credentials, deployment access, and source code where included in the proposal.

• Open-source libraries, frameworks, plugins, fonts, icons, stock assets, and third-party services remain subject to their own licenses.
• Internal templates, methods, reusable components, and internal tooling do not automatically become client property.
• FrontierLayer may display completed work as portfolio unless confidentiality is requested in writing or agreed separately.

Some projects may require third-party services such as domain, hosting, email, WhatsApp API, payment gateway, analytics, database, cloud storage, app store services, plugins, fonts, CDN, or external platforms.

FrontierLayer does not control third-party policies, pricing, uptime, approvals, limits, or feature changes. Interruptions or changes from those providers are not FrontierLayer's direct responsibility.

Third-party fees that have been purchased, activated, or processed on behalf of the client are generally non-refundable unless the provider states otherwise.

Project timelines are estimates based on initial scope, material readiness, work queue, and technical conditions at the time of proposal.

• Timelines may change if the client is late in providing materials, access, feedback, or approvals.
• Timelines may change when project scope or technical requirements change.
• Timelines may change due to third-party service issues, force majeure, power outage, internet disruption, natural disaster, platform policy changes, or other conditions outside reasonable control.

These terms apply from the first time you use the website or communicate with FrontierLayer and remain in effect while a working relationship exists.

FrontierLayer may terminate or suspend work if the client violates these terms, becomes unresponsive for an extended period, fails to meet payment obligations, or requests work that may violate the law.

If a project remains inactive for more than 60 days after the last reminder without client response, FrontierLayer may consider the project ended based on work completed and payments already made.

Refund eligibility depends on the approved proposal, payment stage, and project progress. In general, payments made after the brief is approved and work has begun are not refundable unless FrontierLayer cancels the project without a justifiable reason.

Refund requests must be submitted in writing through WhatsApp or email and will be reviewed based on work progress, third-party costs, and the applicable agreement.

Personal data and project information are handled according to FrontierLayer's Privacy Policy. By contacting FrontierLayer, you understand that information may be used to respond to inquiries, prepare estimates, and manage project communication.

Information shared during project discussions, including business plans, strategy, credentials, or internal data, will be treated as confidential and will not be shared with unrelated parties without client approval, except where required by law or necessary for project delivery.

FrontierLayer works to deliver services according to agreed scope and reasonable professional standards. However, the final performance of a digital product can depend on market conditions, content consistency, business strategy, user behavior, third-party services, and client operations.

Any estimate, strategy, or recommendation from FrontierLayer is professional guidance based on available context. Final business decisions remain the client's responsibility.

To the extent permitted by applicable law, FrontierLayer is not liable for indirect losses, lost business opportunities, lost profits, operational interruption, or third-party claims arising from use of services outside the agreed scope.

• Disruptions caused by hosting, domain, cloud provider, app store, payment gateway, internet connection, user devices, or external services.
• Damage caused by changes made by the client or other parties after handover.
• Data loss where the client has not maintained backups or changes systems without coordination.
• Copyright, trademark, privacy, or regulatory claims arising from materials provided by the client.

These terms are governed by the laws of the Republic of Indonesia.

• If a dispute occurs, both parties will first attempt to resolve it through direct communication.
• If unresolved, both parties may use mediation or another mutually agreed dispute resolution process.
• If no agreement is reached, resolution will follow the applicable legal process in Indonesia.

FrontierLayer may update these terms when services, workflow, operational needs, or relevant rules change.

The latest version will be posted on this page with the updated date. For active projects, project-specific documents remain the primary reference if they differ from this page.

If any part of these terms needs confirmation before a project begins, contact FrontierLayer through our official channels.

Project-specific terms can be written separately in a proposal, invoice, statement of work, or custom agreement.

WhatsApp: +62-838-7519-1033

Email: cs@frontierlayer.xyz